Refund & Cancellation Policy

All sales are final

Fabric, garments, cut lengths, samples and swatches sold by ATI Global are not returnable or refundable once the order is dispatched. This includes change of mind, ordering the wrong quality or quantity, and fabric that has been cut to length.

Damaged or defective goods

If goods arrive damaged or with a manufacturing defect, we will review and accept the claim when it is supported by video proof.

• Report it to us within 7 days of delivery, before the goods are cut, washed, stitched or processed.
• Send a clear unboxing or inspection video showing the sealed package, the label or invoice, and the damage or defect, along with photos and your invoice number.
• Our team reviews the claim and replies within 3 working days.

If the claim is accepted, we will, at our choice, replace the affected goods or refund or credit the value of the affected quantity. Normal variations in shade between lots, and GSM, width and length within standard commercial tolerances, are not treated as defects.

Refunds

An approved refund is paid back to the original payment method within 7 to 10 working days of approval. Freight and bank or gateway charges are not refundable.

Cancellations

Ready-stock orders can be cancelled only before they are dispatched. Development, made-to-order and FOB orders cannot be cancelled once yarn, fabric or production has been committed; any advance paid is adjusted against costs already incurred.

Contact

ATI Global, No. 4/16, 3rd Floor, N N Garden 5th Lane, Old Washermenpet, Chennai 600021, Tamil Nadu, India.
Phone and WhatsApp: +91 89396 67722 · Email: sales@atiglobal.in · GSTIN 33FWIPS7494P1ZB